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Patients & Visitors

Out Patient Care Services / OPD

PSH Out Patient Clinics

Puteri Specialist Hospital (Johor) Sdn. Bhd. out patients clinics are for those patients, who do not require emergency care and patients are stable with non acute healthcare problems, and illnesses. Appointment times are given but clinics mostly are run on, first come first serve basis every day. Please visit our specialist doctors who are there for best and fastest possible care for your better health.

PSH Day Care Clinic

Puteri Specialist Hospital (Johor) Sdn. Bhd. day care clinics are for pre selected (Elective List) cases. Mostly set by surgeons to do minor procedures, where patients can go back home on the same day. Every procedure and treatment option under day care has its check list for patients, and this is well explained to every patients registered for day care procedure.

PSH Emergency Department

Our A&E department is located at the ground floor. Emergency admissions and after office hours admissions are handled here. As well, admissions during weekends and public holidays have to be made here.

KPJ Wellness Center

Not Applicable


Preparing your hospital admission

You will be referred for admission registration at Admission Counter, Main Lobby during office hours (8:00am to 6:00pm). Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Department. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

  • Things to bring upon admission:
  • Documents:
  • 1. Identity Card or Passport or Birth Certificate
  • 2. Letter of guarantee/ Health card (if applicable)
  • b) Personal items Clothing, toiletries, slippers, etc.
  • Labour patients: one set of baby clothes and "Batik" clothes
Discharge Services

You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Check out time is 12.00pm. Discharges from 3.00pm - 6.00pm, an additional half day room charge will be incurred. Discharges after 6.00pm will be charged as a full day's rate.

Take home medication & follow up appointment
Medication will be given to you in the ward before you leave. Your follow up appointment with the consultant will also be made prior to your discharge.

Late Charges
Generally, the bill prescribed at discharge will be the final bill. Occasionally however, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM 500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Insurance/MCO Services (ext. 227/283, 7.00am to 9.00 pm)

Home Nursing Care

Not Applicable.

Physiotherapy and Rehabilitative Care

Puteri Specialist Hospital (Johor) Sdn. Bhd. provides physiotherapy care for in patients and outpatient under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapists' help patients overcome their physical problems and improve well being and fitness.
Rehabilitation is also provided for patients as per consultant's advice.


Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the billing counter at the first floor. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, X-ray CDs, appointment card, M.C. and etc.

Operating hours (First Floor Billing Counter):
Monday – Sunday: (24 x 7)

Health Insurance Accepted

Please check with your provider (insurance company) to ensure that Puteri Specialist Hospital (Johor) Sdn. Bhd. is covered by your insurance plan.

Financial Counseling

Puteri Specialist Hospital (Johor) Sdn. Bhd. finance department provides a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance department for this.

Pay Your Bill Online

Puteri Specialist Hospital (Johor) Sdn. Bhd. web masters are working on to provide this facility to its consumers in near future. Your feedback and guidance if any will be highly appreciate for this.

Contact Us

For inquiries, please visit PSH Registration Counter located at the lobby.
For online contact please visit our CONTACT US area.


  • How Do I get a copy of an itemized bill?
  • Will PSH accept my insurance?
  • Will all of my insurance be billed?
  • Does PSH Payment Counter accept credit cards?
  • Who do I contact to update and/or re-bill my insurance?
  • How can I check on the status of my account?
  • What should I do if my insurance denies a claim?
  • How will I know if my hospital bill has been paid?
  • What if I have other questions about my bill?


Patient Services

Operating hours for the Admission Counter:
Monday – Sunday: (24 x 7)

Our Admission office is located at the Lobby, ground floor. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at the Lobby from 8.00am till 6.00pm. Emergency admissions are made through the A&E Service at ground floor. Admissions made after office hours (after 6.00pm), during weekend, and on public holidays will be handled at the A&E Service.

One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardians identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Packet
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Room & Amenities

At KPJ PUTERI SPECIALIST HOSPITAL the following choice is available to you:

* Executive Rooms – Suite/ Single Room/ Twin Sharing/ Triple Sharing
* Standard rooms – Single to Six bedded room

• All rates shown here are exclusive of government tax and subject to revision from time to time by KPJ PSH.
• All room rates are inclusive of meals with advice from your doctor.
• All rooms are fully air-conditioned with attached bathroom and TV.
• Please note that additional deposit will be required when the patient's deposit exceed the initial deposit paid. A deposit top-up letter stating the addition required will be given to patient's next of kin/guardians.
• Lodger is available upon request and chargable


Executive Room

Bed Type Daily Rate
Suite 280 - 380
Single room 300
2 Bedded 190
3 bedded 130

The Executive Ward is inclusive of the following amenities:

• Complimentary Refreshment upon Admission
• Complimentary Gifts (VIP & Premier Single Rooms Only)
• Daily Newspapers
• Personalized Discharge (at bed side)
• Refrigerator

Standard Room

Bed Type Daily Rate
Single room 195
2 bedded 130
3 bedded 115
4 bedded 95
5 bedded 90
6 bedded 85
Intensive Care Unit (ICU/ CCU) 180
Delivery Suite (per use) 80
Nursery 50
Neonatal Intensive Care Unit (NICU) 180
High Dependency Unit (HDU) 150
Day Case/ Isolation – Single 100
Day Case/ Isolation – Sharing 65

Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept temporarily in the hospital safe until someone can take them home for you. The hospital will not be responsible for any loss of valuables such as cash, jewelry, mobile phone, or damage to your personal items while in our premises.

This facility is only available in single rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill. Public telephones are available at the ground floor, near to the A&E service. Hand (Mobile) phones are not permitted within the hospital premises as they may interfere with the high frequency electronic equipment used.

Each patient room is equipped with a television. If you encounter problem with the television, please contact our Public Relation Service at ext. 142.

A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records

A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. Puteri Specialist Hospital (Johor) Sdn. Bhd. l requires a complete signed consent form for authorization to release medical information to another party.

Patient Food Services

If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietitian will pay you a visit.

Standard meals are served as follows:

Breakfast 7.30am - 8.30am
Lunch 12.00pm - 1.00pm
Dinner 6.30pm - 7.30pm

Patient Financial Services

For inquiries, please visit PSH Billing Counter located at the first floor.

Support Group

Support group provides education and emotional support that could improve your quality of life. Emotional support and educational assistance may lessen your worries fighting for diseases/sickness or facing a difficult situation. Please do not hesitate to ask for our help.

Breastfeeding Support Group
Tel: 607-2253222 ext 124 or 361 Contact persons:
Pn Aminah Ahmad Unni
Pn Faridah Ahmad DawekBack on Top


Visiting Hours

In our continuing effort to provide quality care, PSH has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

General ward & Maternity ward
12.00 pm – 3.00pm
5.00pm – 9.00pm

Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30pm. We encourage visitors to be mindful of patient's need for proper rest.

Intensive Care Unit (ICU) & Coronary Care Unit
12.30pm – 1.30pm
6.00pm – 8.00pm

Children 12 years and under are not permitted in both Intensive Care and Coronary Care units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest

Security Access Door
All entrance to the wards is secured via a Security Access Door. Kindly press the bell when you wish to enter the ward.

Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.
Visiting Hours

To convenient your stay and visit at our hospital, we have provided you these services and facilities:

To convenient your stay and visit at our hospital, we have provided you these services and facilities:



Located at the ground floor
Operating hours
7.30am – 6.30pm daily
Food choices
Traditional Malay style buffet
A la Carte available

Convenience Shop

Selling all your needs for your stay and/or visit at PSH. Items available are sundries, toiletries, reading materials, and others. Located in front of the lobby.
Operating hours
8.00 am – 9.00 pm Monday – Saturday
9.00 am – 7.00 pm Sunday

Surau / Muslim Prayer Room

Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at roof consultant parking lots.

Surau / Muslim Prayer Room

Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at roof consultant parking lots.

ATM machines

For your convenience, an automated teller machine (ATM) is located near the entrance to Accident & Emergency service at ground floor.

Calling Taxi

Needing a transport? You may request for a taxi service at the front desk counter located at the ground floor.
You are advised to wait at the main lobby area while waiting for the taxi.

Hotel Accommodations

To your convenience, Puteri Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Seri Malaysia Hotel Johor Bahru
Address: Ptb17648 Jalan Langkasuka, 80350 Johor Bahru, Johor
Tel no.: 07-2211002

Hotel Grand Paragon Sdn. Bhd.
Address: 18, Jalan Harimau, Taman Century, Johor Bahru 80250 Johor
Tel no.: 607-268 5331 / 607-268 5332

New York Hotel Address: No. 22 Jalan Dato' Abdullah Tahir 80300 Johor Bahru Johor, West Malaysia
Tel no.: (607) 331 1588

Mutiara Johor Bahru
Address: Jalan Dato Sulaiman Taman Century KB No. 779 80990 Johor Bahru Johor, Malaysia
Tel no.: 607 330 0300

Selesa Hotel
Address: Jalan Dato' Abdullah Tahir (Jalan Tebrau), 80300 Johor Bahru, Johor, MALAYSIA .
Tel no.: 607 332 3999

Thistle Johor Bahru
Address: Jalan Sungai Chat, 80720 Johor Bahru Johor, Malaysia
Tel no.: 607-222 9234

The Puteri Pacific Johor Bahru
Address: Jalan Abdullah Ibrahim 'The Kotaraya' PO Box 293 80730 Johor Bahru Malaysia
Reservation: 1800-888-533
Tel no.: 607 219 9999

Public Transportation

You can also use public transportations to come to Puteri Specialist Hospital (Johor) Sdn. Bhd for your visit. These buses will stop at Larkin Bus Terminal, which is within the walking distance away to Puteri Specialist Hospital (Johor) Sdn. Bhd. For more information, please visit Causeway Link website ( or other available public transportations in JB.


Patient Safety

Our safety and security measures:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Security door access system at all the entrances to wards
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia). We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises
Safeguard Your Hospital Stay

Puteri Specialist Hospital (Johor) Sdn. Bhd takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

PSH Safety Goals

Puteri Specialist Hospital (Johor) Sdn. Bhd. takes patient safety goals as one the most important aspect of healthcare provision. Patients is the center of our care provision and is the most important member of Puteri Specialist Hospital (Johor) Sdn. Bhd. safety goals.

We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:

Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products or any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.

If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.

Use the call system in the bathroom if you become weak or need help getting back to bed. Wear non-skid footwear. Ask your caregiver if you don't have any. Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found PSH a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us:
Tel: 607-2253222
Fax: 607-2238833